Delivery

Additional taxes and customs charges are the responsibility of the customer.  These charges vary and are charged when your package reaches its destination country.  Please contact your local customs office for details on how these charges are assessed and applied to your delivery.  Packages that are returned due to unpaid duties and customs will be charged and additional shipping fee.
Please note: Cost of delivery is based on location.

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. 

Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. 

Defects, incomplete orders, or incorrect delivery
If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs. 

Other reasons
If you return items for reasons other than defects in the goods, incomplete orders or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

Details required
:

Please enclose:
Your name
Address
Order ID number
Reason for return/exchange

With your returned products and send it to:

Black Chicken Remedies Returns
PO BOX 371
Double Bay
NSW 1360 AUSTRALIA

Refund time

We aim to handle your returns within seven working days of receiving the goods. We will refund the price paid by you for the goods (including the initial delivery charge) within thirty (30) days of being informed of your request for a refund. 

Refunds will only be made against the original credit/debit card used.