How fast are orders processed?
An order placed before 7am on business days will be processed and dispatched within 24 hours. Orders placed after 7am on business days will be processed and dispatched out within 48 hours unless otherwise advised.
For retail orders delivered to an Australian or New Zealand address:
– Free of charge where the order total is $150 or greater after any discounts or coupons have been applied
– $9.96 Standard Shipping Australia Post e-parcel where the product subtotal is less than $150
– $15 for Express Shipping Australia
- Regular Post (10+ Business days): $21.50
- Express Post (3-7 Business days): $35.00
What are the delivery times?
Standard delivery takes approximately 2-10 Business days depending on your location and Australia Post.
With Express Post, delivery is next business day for all capital cities within the network (if orders are placed before 9am), and for all other areas, it can be 1-2 days. Please note if you order on a Friday your order won’t be processed until Monday.
Please arrange for delivery to a work address or a trusted person who is home during business hours. Parcel post may be left at the discretion of the post delivery man in your absence, or may be carded for collection at your nearest post office.
A tracking number will be sent to you when the order is dispatched.
- Regular mail with delivery time between 10-21 days depending on where you live.
- Express delivery with delivery usually between 3-7 business days depending on location.
All prices on the website are in Australian dollars and are inclusive of GST. Prices are subject to change without notice.
Duty and tax thresholds vary from country to country – please check your local customs department for details.
Additional taxes and customs charges are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery. Packages that are returned due to unpaid duties and customs charges will incur an additional shipping fee.
Please note: Cost of delivery is based on location.
All goods are despatched from Sydney, NSW, Australia and are delivered by Australia Post.
How can I change my delivery address?
Once an order has been placed you will receive an order confirmation email. Please reply to this email or if you have not received this please contact us via the contact page. Please note orders are sent daily at 9am Mon – Fri so you will need to have contacted us before this time to make any changes.
We do not guarantee a successful outcome of delivery address changes after order placement, so please take extra care to provide the correct address when you order.
Can my parcel be left on my doorstep if I am not at home?
If you request that AusPost leave your parcel unattended if you’re not home (Safedrop) or give Authority To Leave, these options are at your own risk as neither AusPost or Black Chicken Remedies will replace your parcel if it goes missing. Please see AusPost's terms about their SafeDrop service: https://auspost.com.au/terms-conditions/mypost-safe-drop-terms-and-conditionsCan I purchase Hand Sanitiser if I live outside of Australia?
CAN'T FIND WHAT YOU'RE LOOKING FOR? Contact Customer Care